How the service works
IT support creates value when it does not end with closing a ticket. Administration, patching, access rights and security are connected, so we manage them as one operational process.
Scope can include
User helpdesk
Tickets covering hardware, software, accounts and access issues.
Servers and cloud
Administration of systems, Microsoft 365 and other agreed platforms.
Networks and devices
Configuration, monitoring and maintenance of network infrastructure and endpoints.
Operational security
Patching, access rights, backup, EDR and integration with SOC operations.
How we work
Discovery and transition
We learn the environment, documentation, suppliers and key dependencies.
SLA definition
We define support channels, priorities and escalation rules.
Day-to-day operations
We handle tickets and agreed administration and maintenance tasks.
Reporting
We identify recurring issues, risks and actions requiring decisions.
Frequently asked questions
Can you support an existing IT team?
Yes. The service can augment an internal team or take ownership of selected areas.
Do you support Microsoft 365?
Scope can include Microsoft 365 and other agreed cloud and on-premises environments.
Can IT support be combined with SOC?
Yes. This shortens the path from detecting an incident to carrying out administrative response actions.
Book a call
A short call is usually enough to determine whether this service fits your environment and what should be done first.
Book a call